Do you have a question about exchanging or returning your products? Find all the essential information here on return conditions, the steps to follow, timeframes, size or style exchanges, and refund procedures.
Questions fréquentes
How do I return a product?
All returns must be processed via your customer account. Log in to your personal account and click on SELF-SAV (returns).
What are the conditions for making an exchange?
Exchanges are subject to the following conditions:
You have 15 calendar days from receipt of your order to notify us of your request for an exchange.
Products must be returned in their original condition: new, unworn, unwashed and with their original labels attached.
Sale items or damaged items cannot be returned or exchanged, unless a fault is identified on receipt.
You can arrange exchanges directly via your personal AKAMMAK portal: Your Account and Colissimo Returns.
Our customer service and dispatch teams are closed on the following public holidays: New Year’s Day 1 January – Easter Monday 1 May – Labour Day 8 May – Victory Day 1945 15 August – Assumption Day 14 July – National Day 1 November - All Saints’ Day, 11 November – Armistice Day 1918, 25 December – Christmas Day.
No shipments will be made and no customer enquiries will be processed during these periods. Orders placed or enquiries sent during these days will be processed as soon as our services reopen.
What options are available for making an exchange?
There are two options available to you for making an exchange:
Direct exchange: replacement of the item with a different size, colour or product, subject to availability.
Return for a refund: a refund for the returned item, allowing you to place a new order of your choice.