Do you have a question about your order? You’ll find all the answers here regarding the various stages of your purchase: order confirmation, tracking, changes, cancellations and information about the processing of your products.
Questions fréquentes
How can I track my order?
When you place an order on the website, you will be kept informed of its progress by email. You can also track your order by going to your personal account via the account icon and then selecting ‘Orders’.
How can I add a promotional code to my online order?
Once you have finished selecting your products, go to your basket by clicking on the ‘VIEW BASKET’ button. Then enter your promo code in the ‘PROMO CODE’ field and click ‘ADD’. If the promo code you have entered is not accepted, this means it is no longer available.
Can I change or cancel my order?
Yes, it is possible to amend or cancel your order. Please contact us via our email address “serviceclient@akammak.com”. We will do our best to respond to your request.