Do you have a question about the delivery of your products? Find all the essential information here on dispatch times, delivery options, tracking your order and any associated charges.
Frequently asked questions
What are the delivery times?
Delivery in France
Once your order has been dispatched, delivery times are generally: 2 to 4 working days for standard delivery
International delivery
Delivery times vary depending on the destination: Europe: 3 to 7 working days
Do you deliver internationally?
All AKAMMAK products can be delivered abroad, although in such cases delivery charges may apply.
What are the delivery charges?
Good news: delivery is free on all orders over €60.
Colissimo without signature: €5.90 incl. VAT
Colissimo home delivery with signature: €9.90 incl. VAT
Mondial Relay: €4.90 incl. VAT
How can I track my order?
As soon as your parcel is dispatched, you’ll receive a confirmation email with a tracking number so you can track your parcel in real time.
What should I do if I haven’t received my order?
We would first like to invite you to check the status of your order by logging into your customer account:
Go to the ‘Order History’ section: here you will find details of your current orders, as well as invoices for orders dispatched the previous day from our warehouses.
Please also check the order confirmation email that was sent to you. This contains your tracking number, which you can use to track the progress of your parcel on the Colissimo website.
If, after 9 working days (excluding weekends and public holidays), no invoice appears in your account, please contact our Customer Service team by email: serviceclient@akammak.com.